ITU Workshop on “Telecommunication Service Quality”

The workshop was kindly hosted by the Gambia Public Utilities Regulatory Authority (PURA). The workshop was held in conjunction with the meeting of the ITU-T SG12 Regional Group on QoS for the Africa Region (SG12RG-AFR) and its Bridging the Standardization Gap hands-on training session (15-16 March 2023).
Facilitated by the Quality of Service Development Group (QSDG) operating under ITU-T Study Group 12​ (Performance, Quality of Service, Quality of Experience), the aim of this workshop was to extend the reach of ITU activities on telecommunication service quality in the African region, and to advance the implementation of WTSA Resolution 95 on ITU-T initiatives to raise awareness on best practices and policies related to service quality.

The objectives of workshop included but were not limited to:

The workshop was targeted at representatives from telecommunications national regulatory authorities, ministries, service and solution providers and vendors, academia, R&D institutions, consumer rights groups and other organizations working on matters related to telecommunication service quality.​Participation was free of charge and open to all interested stakeholders, including ITU Member States, Sector Members, Associates and Academic Institutions and to any individual from a country that is a member of ITU and who wished to contribute to the work.

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